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Online Banking FAQ

 

Online Banking 

How do I register for mobile or online banking?
Visit IMCU.COM and near the “Online Banking” section in the upper right corner, click on "Login" and then, “enroll”. Follow the prompts to complete enrollment, and use the same username and password to enroll in the app, which can be downloaded from the app store on your phone.
What can I do within online banking?
With online banking, you can view transactions, make payments, transfer funds, apply for a loan, set up email and text alerts, view eStatements and more.
How much does online banking cost?
Online banking is free.
How can I check the balance of my account online?
If you haven’t already done so, you will first need to enroll in online banking. Once you’re signed in, you can view your current account balances on the “My NetTeller” tab, under “My Accounts”.
Why can’t I see my new account or loan under “My Accounts” in NetTeller?
If the new account product or loan is showing under the “Accounts” tab, but not on your “My NetTeller” page, you will just need to configure your accounts. On the “My NetTeller” tab in the “My Accounts” section in the middle of the page, click on the gear icon (Configure My Account), in the upper right corner of that section. From there, you can click on the + to move the new account from the right side to the left side of the window, and click “save”.
Can I view multiple accounts using one NetTeller Login ID?
As long as the account ownership matches, IMCU can allow multiple accounts to be viewed under a single Login ID. To set this up, please contact IMCU via Message Center (located in the upper right navigation bar in NetTeller), Live Chat (located in the upper right corner of NetTeller), or by phone at 800.556.9268 or 317.248.8556
 
 
 
 
 
 
 
 

Mobile Banking

What is mobile banking?
Mobile banking allows you to access your accounts via the IMCU mobile app, which you can download from your app store.
Do I use the same username and password as my online banking for mobile banking?
Yes.
Are there fees for mobile banking?
Mobile banking is free.
How do I register for mobile or online banking?
Visit IMCU.COM and near the “Online Banking” section in the upper right corner, click on "login", and then “enroll”. Follow the prompts to complete enrollment, and use the same username and password to enroll in the app, which can be downloaded from the app store on your phone.
 
 
 
 
Remote Deposit
What is remote deposit?
Remote deposit is a feature available on the IMCU app that allows you to deposit a check simply by taking a picture of it (front and back) and answering a few questions, such as the amount of the check and the account for which you want to deposit the funds. 
How to enroll in remote deposit
If it’s not available on your mobile app, please fill out this form

*A checking account is required to use Mobile Deposit
 
 
 
 
 
 
 
 
Bill Pay 
How do I set up payments on Bill Pay?
Sign into NetTeller, and click the “Bill Pay” tab. Click “+Payee” and follow the prompts to enter all of the required payee information. You can also add payees on the mobile app under “Bill Pay”. Select “Payees” and click the “+”. Once a payee’s information has been entered, it will be saved for future use.
 
 
 
 
 
 
 
 
 
 
Transfer
How do I transfer money to another member?
Once signed in to NetTeller, click on “Transfer” and then “Transfer to Any Account”. You will need the members account number, the first 3 letters of their last name and the account ID (usually 0001 for savings, and 0010 for checking).
How do I transfer money to IMCU from another financial institution?
To link an account at another bank or credit union, you will need to enroll in FI2FI using this form. 
 
 
 
 
 
 
 
 
General
How do I view my credit card history?
Sign into NetTeller and click on the “Credit Card” tab. Select your card from the drop down and you will be directed to your Credit Card transaction history.
How can I set up alerts on my account?
You can set up email or text alerts under the “Settings” tab on NetTeller.  Once logged in, select “Alerts”, then the type of alert you would like to receive.  You can also set up alerts through the mobile app by clicking on the menu and selecting “Text Alerts”
 
 
 
 
 
 

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