General IMCU FAQ


Common Questions
Estatements
Tips for Avoiding scams













Common Questions
What is IMCU's routing number?
274074040
How can I reorder checks?
How do I place a stop-payment on a check?
You can place a Stop Payment online or at a branch. To place a Stop Payment online, sign into Digital Banking. Navigate to the “Services” tab. Locate the “Stop Payment” option and complete all the required fields and click “Submit”. A Stop Payment fee of $32 will be posted to your checking account when the form is submitted.
How do I sign up for Digital Banking?
Visit IMCU.COM and click on the "Log In" button on the upper right corner. Then select “enroll” and follow the prompts.
Do I need to notify the credit union if I’m traveling?
Yes. If you are traveling out of the state or out of the country and we are notified, we will place a travel notice on your debit or credit card to help with fraud monitoring. Using the mobile app, you can provide the destinations and dates of travel under “Card Services”, select the card and then select "Travel notifications". You can also contact us through Live Chat, or by phone at 800.556.9268 or 317.248.8556
How do I change my address online?
You can update your address by logging into Digital Banking click on Menu - Settings - Contact Information. You can always ask Live Chat, "How do I change my address?" or visit your local branch! 
Does IMCU offer credit card rewards?
Yes, visit our credit card page for more details on the rewards programs available.
How do I change my username, password or email on my account?
You can update this information by logging into Digital Banking and clicking on the “Settings” tab. Click “Security Preferences” and make your changes.
How can I complete a wire transfer?

Domestic Wire:  If you need to complete a domestic wire, complete and sign both pages of the Domestic Wire Form(Opens in a new Window).  Once completed, email the form to  wires@imcu.com or fax to 317.241.3685.  Your wire is not yet complete. An IMCU representative will contact you via telephone with additional questions.

International Wire: If you need to complete an international wire, gather all information listed on this International Wire Form, and visit your nearest branch.

How are my funds insured?
Your deposits are secure at Indiana Members Credit Union. Deposits are federally insured and protected by the National Credit Union Share Insurance Fund, up to at least $250,000 per individual depositor. More information can be found here(Opens in a new Window).
Estatements
How do I sign up for eStatement?
You sign up for eStatement via Digital Banking. Click on the tab “Statements” and follow the prompts to enroll. You may also call Member Services at 800.556.9268 or 317.248.8556
How do I access my statements?
Sign into Digital Banking and click on the “Statements” tab. Select the account for which you'd like to view statements, and the statement options will appear. Select the statement for the month you'd like to view.
How do I enable Pop-ups to view my eStatements?
Follow these steps to enable pop-ups depending on the browser you are using:

Chrome

  1. In the top-right corner of Chrome, click on the Chrome Menu
  2.  Select “Settings”
  3.  Click “Show advanced settings”
  4.  Under “Privacy”, click the “Content Settings” button
  5.  Under “Pop-Ups”, select “Allow all sites to show pop-ups”
Safari

  1. From the Safari Menu, chose “Preferences” and click on the “Security” tab
  2.  Ensure the “Block pop-up windows” option is not checked. Unchecking the option will allow pop-ups
Firefox

  1. Go to Menu and select “Preferences” or “Options”
  2. Click on “Content”
  3.  Uncheck the box next to “Block pop-up window” or add website URL as “Exception”

Internet Explorer
  1.  Click on the gear icon in the top right corner
  2.  Select “Internet Options”
  3. Select the “Privacy” tab
  4. Uncheck the box next to “Turn on Pop-Up Blocker”






tips for avoiding scams

What is Pig Butchering?

Pig Butchering is a cryptocurrency scam which involves scammers gaining the trust of their potential victims and manipulating them into transferring funds to invest in fake cryptocurrency projects.

What are cryptocurrency investment scams?

Scammers typically purport to have "insider" information and offer opportunities to make large amounts of money quickly. These fake investment opportunities are usually advertised via fraudulent websites which appear legitimate, to include fictitious customer testimonials and other fake information. 

How could scammers steal my information?

Fake Identities and Stories

  • Scammers impersonate other individuals or create fictitious personas in an attempt to develop relationships with their potential victims. Scammers use social media platforms to reinforce their fictitious identities through posts, images, and videos. Scammers may also research publicly available details about their potential victims or people the victims know to create elaborate storylines to lure victims. 

Unsolicited Assistance and Advice

  • Scammers will offer technical assistance and advice, such as assistance creating new online accounts, installing investment applications, or by remotely accessing a victim's computer. In reality, these are malicious attempts to gain access to financial accounts

Requests for Money or Personal Information

  • Scammers will ask for personal details or banking information of their potential victims, for example to "unlock" profits or other enticing reasons. Scammers may also ask their victims for money by creating fake emergency scenarios.

What are some tips for avoiding cryptocurrency investment scams?

Shield Yourself

  • Do not respond to random messages from unknown numbers. Scammers will attempt to use unsolicited messages, wrong numbers, or fake profit offers to initiate a conversation and gain your trust.

Guard Your Personal Information

  • Pay close attention to information about you that you share online, because scammers may use it to become your "perfect match." Scammers will exploit personal details to entice you to share even more details about yourself, especially your financial information. 

Slow Down

  • Use caution on social media and online dating sites, especially if someone provides you with unsolicited financial, investment, cryptocurrency advice, or asks you for money. Talk to friends and family about a new love interest and pay attention if they are concerned.

Use Caution

  • Never Share your personal information, especially with persons you never met. Cease all communication if you are asked to transfer money or provide identifying documents like your passport.