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Debit & Credit FAQ

I’ve misplaced my debit card. How can I temporarily suspend my card from being used?
Via the IMCU Mobile APP, select Card Controls, and turn off access to the cards you can’t locate. You can turn them back on when you relocate them and want to begin using again.
How do I report my debit card lost or stolen?
Contact IMCU Member Services as soon as you notice your card has been lost or stolen. 800.556.9268
How do I report suspicious transactions or suspected fraud on my account or with my debit card?
Contact IMCU Member Services as soon as you notice you may have fraud on your account or with your debit card at 800.556.9268.
How do I activate my debit card?
A removable sticker will be on your new debit card when in arrives it the mail. Call the number on the sticker to activate the card.
Is there a fee for using my debit card?
No, IMCU doesn’t charge fees for using your debit card, provided you have funds in your account to cover the transaction.
What does EMV Chip Card mean?
EMV Chip cards provide an extra layer of protection with information programed into a chip within the debit card. The information is personalized for your account and each transaction is unique, adding a new safeguard against fraud.