Debit & Credit FAQ
If you know you’ve had fraud on your account, you may be able to dispute a transaction in digital banking. Login to Digital Banking, navigate to your transaction in question and select the 3 dots to the right. If the option of Dispute Transaction appears, you can select that option and complete the request.
You may also contact Member Services during business hours and file a dispute for the fraudulent charges. Outside of business hours, call 800.556.9268 and listen for the prompts to be directed to cancel your debit card to avoid additional fraudulent charges. Contact Member Services the next business day to file a dispute. Member Services – 800.556.9268
RECEIVED A CALL FROM THE IMCU FRAUD DEPT:
If you have received a call from the Fraud department regarding fraudulent charges, return the call to verify transactions in order for standard use to resume. Fraud Services - 888.918.7313
IF YOU HAVE LOST YOUR DEBIT CARD:
If you have lost your debit card, login to Digital Banking and select Card Services. Select the card you have lost and chose Report Lost or Stolen. You may also contact Member Services at 800.556.9268. Outside of business hours, please call 866.541.2915.
If you need to set or reset a PIN, contact 866.985.2273