Fraud Prevention & Cyber Security

Fraud is everywhere, and it can affect anyone.


couple looking at computer

Did you know about these latest scams?

 
car icon  Toll Scam
Scammers may send messages claiming you owe a toll and must pay it immediately, often using threats like license suspension to create urgency and pressure you to act quickly. This is a scam designed to steal your personal or financial information, so do not click any links, do not provide any details, and delete the message right away.
 
 
phone icon Fraudulent Transaction Verification
You may receive a text asking you to verify a transaction you did not make, and these messages often include a link to make them appear legitimate. This is a scam, so do not click any links and delete the message, and remember that if we contact you about a transaction, we will keep it simple and only ask you to respond “yes” or “no.”
 
 
person icon Romance Scam
Romance scams often begin with someone building a relationship with you online, gaining your trust, and then asking for money, sometimes after moving the conversation to apps like WhatsApp or Telegram. They create urgent or emotional situations, such as needing help with travel, a medical emergency, or inheritance-related fees, and use pressure or guilt to persuade you to send money. Never send money to someone you have not met in person, and if something feels off, trust your instincts, block the contact, and reach out to someone you trust or your local branch for support.
alert icon
Avoid getting scammed and stay diligent.
 
When in doubt, reach out. We are here to help. 
 
Call Member Services at 800.556.9268.




























































Protect Yourself.

In today’s world, we all need to take the extra step to ensure our personal information is protected. IMCU offers the following options to assist in guarding you from the unknown.
Consider setting up email or text alerts in Digital Banking. Alerts can be set for certain events, when your balance reaches a certain dollar amount, when a certain transaction occurs on your account, when an item clears, for invalid login or ID changes, or even for personal alerts.
 
To set up these alerts, log in to Digital Banking, and click on “Settings”, then “Alerts”.
The IMCU mobile app offers the ability to set controls on your debit card.
 
Turn your debit card on and off. If you lose your debit card, you can turn it off with the swipe of a finger in order to protect yourself from unwanted charges. If you find it later, just log back into the app and turn it back on.
 
Traveling? Let us know! To avoid any interruptions using your debit card, schedule a travel alert (also found in the card control section of your app). This alert will allow for your card to continue working as normal while you travel. You set the dates you travel and minimize the time you would spend making a phone call or visiting a branch!
A security freeze will prevent potential lenders from accessing your credit report. In the event a thief is attempting to get a loan under your name/social security number, having a freeze on your account will protect you. There can be a cost associated with a freeze. For complete details on freezing your credit we recommend you visit one of the major three credit bureaus:
 
If your debit card is lost or stolen, please contact us immediately at 800.325.3678.
 
You also have the ability to use the Card Control function via the IMCU mobile app and turn your card off.