FAQs: IMCU + MCFCU

IMCU intends to maintain the same friendly staff you have come to know and trust in the merged branches. Some responsibilities may be refined.

Ron Collier is the current CEO of IMCU and will hold that position after the merger.

The IMCU headquarters is located at 5103 Madison Avenue, Indianapolis, IN 46227. We will maintain a strong local and community presence in every community we serve.

Further information will be communicated closer to the June 1, 2021 conversion date. Learn more about IMCU’s products and services at IMCU.com.

IMCU is insured by the NCUA (National Credit Union Administration) through the NCUSIF (National Credit Union Share Insurance Fund). Your deposits will continue to be federally insured to the maximum amount available – currently to at least $250,000 per member and backed by the full faith and credit of the United States Government.

Most members will maintain their same account numbers. On June 1, 2021, your routing number will be updated to the IMCU routing number. Therefore, any direct deposits made to your account will continue uninterrupted. IMCU will keep the transition as simple as possible. The few members with account numbers changing will be notified in advance with additional details.

Yes, you will be able to use your current checks. On or after June 1, 2021, you will be issued new checks by IMCU which will contain your account number and updated routing number. Your initial checks will be automatically ordered for you at no cost and mailed to the address listed on your account. If you currently have more than one box of checks in your supply, we’re happy to replace those as well. Simply bring in your supply of MCFCU checks, and we will reorder a similar quantity. IMCU will continue to honor MCFCU checks for several months following the June 1, 2021 conversion date. More details regarding checks will be provided in a future mailing.

Your MCFCU debit card will continue to work through 4:00AM on Tuesday, June 1, 2021. We anticipate you will be able to use your new IMCU debit card, including ATM transactions, by noon on Tuesday, June 1, 2021. You should receive your new IMCU debit card by May 21, 2021. Please follow the activation instructions included with the card. Based on the above timing, you will not have debit card access between 4:00AM and no later than noon on June 1, 2021.

Credit card accounts do not change at this time. Members may still use the MCFCU Visa Card and continue to make payments to the same address as in the past. IMCU can accept payments over the teller line (at the MCFCU Branches of IMCU), or online using Access Point or DXMobile. In the coming months, we will replace the MCFCU Visa Card with an IMCU MasterCard®. Credit card holders will receive a separate communication prior to this conversion. 

You will continue to have access to your account at the MCFCU branches and ATM locations. You will also maintain access to your account via the MCFCU Online Banking portal until June 1, 2021. Starting June 1, 2021, you will utilize the IMCU Online Banking portal to access your account. Further, in addition to the MCFCU Branches, beginning June 1, 2021, you will have access to all of IMCU’s branch office locations and ATMs. As an added benefit, you will also be able to utilize the Alliance One and Allpoint surcharge-free networks. The Alliance One network provides over 5,000 surcharge free ATMs nationwide. Visit AllianceOne.Coop to find a location near you. The Allpoint network provides over 55,000 surcharge free ATMs nationwide. Visit AllPointNetwork.com to find a location near you.

You can transact on the MCFCU Online Banking Portal (Perfect Teller), which includes both online and mobile banking, through 10:00PM on Monday, May 31, 2021. Although you will be unable to make transactions after that, view-only access will still be available online for several months. The MCFCU mobile app will no longer work after 10:00PM on Monday, May 31, 2021. We anticipate you will be able to access the IMCU Online Banking Portal by at least noon on Tuesday, June 1, 2021. Email communication will be sent once this access is available. Please update your email address with MCFCU to receive these communications. You can also call IMCU Member Services for assistance at 1.800.556.9268 or 317.248.8556.

The website is IMCU.com. Visit the website to learn more about IMCU to view their products and services. You may also access Online Banking through the website on or after June 1, 2021.

The hours will remain the same initially, but look for expanded hours to come in the near future. IMCU representatives are available by phone through the Member Services line from 8:00 a.m. – 5:00 p.m. EST from Monday – Thursday, 8:00 a.m. – 6:00 p.m. EST on Friday and 9:00 a.m. – 1:00 p.m. EST on Saturday. For the Member Services line please call 1.800.556.9268 or 1.317.248.8556.

All your account notices and statements will be updated to IMCU’s user-friendly format when the merger is complete. You will receive a final statement from MCFCU reflecting activity through the closing date. All transactions occurring after the closing date will be reflected on your new statement from IMCU.

You will be able to enroll in IMCU's Online Banking after the completion of the conversion the morning of June 1, 2021. 

To enroll, please visit IMCU.COM or download the IMCU Mobile App from the App Store. From the IMCU website, click the "LOGIN" red button near the top right hand side of the page, and the "ENROLL - CONSUMER" option. From the IMCU App, click on "Consumer Enrollment". This will bring you to the "Digital Banking Enrollment" screen.

You will need the following information of the primary member to enroll:

You will be able to choose your desired username. If you have any issues with setup, please contact us at 812.336.7470. We have extended call center hours the first week of June to help you through the online enrollment process. In addition, the Ellettsville Branch will have additional lobby hours the week of June 1st.

You will receive mailings and have access to updates at the local branch offices. We also send periodic emails with all of our updates and important notices, so please take this opportunity to update your e-mail address on file. 

Following the transaction, MCFCU will have no material operations and its corporate existence will be terminated. Please call MCFCU at 812.336.7470 for more information.