FAQ COVID-19

Indiana Members Credit Union wants our members to know that we continue to monitor the situation with the Coronavirus (COVID-19) outbreak, and are planning accordingly.
 
Are my funds safe?
Yes, your deposits are secure at Indiana Members Credit Union. Deposits are federally insured and protected by the National Credit Union Share Insurance Fund, up to at least $250,000 per individual depositor. More information can be found here(Opens in a new Window).
 
Debt Assistance/No-Fee Loan Deferral (Skip-A-Pay):
IMCU is offering some assistance measures to provide to members for flexibility. Read above under Special Offers/Assistance for more information.  In order to take action, please complete this form(Opens in a new Window) and email it to: members@imcu.com. Please note: We are unable to skip payments for credit cards, mortgages and HELOCs.
 
Short-term Loan Options:
IMCU is offering some assistance measures to provide to members for flexibility.  Click here for more information.  In order to take action, please contact your local branch(Opens in a new Window), call Member Services at 800.556.9268 or submit a personal loan application here(Opens in a new Window).
 
Savings Transfer Fees (Reg D):
IMCU is suspending all fees related to Regulation D at this time. (These are fees associated with transferring from a savings account more than 6 times in a month).
 
Branch Information:
To locate IMCU branches, hours for drive-thru’s and to search for an ATM near you, click here(Opens in a new Window). Select “refine search” to narrow the search to fewer miles around the address you enter.
 
Closed Branches:
At this time, the following branches are closed:
  • Community Branch (Inside Community East Hospital), located at 1400 N. Ritter Ave., Suite 100, Indianapolis, In 46219
  • VA Branch (Inside VA Hospital), located at 1481 W. 10th St., Indianapolis, In 46202
  • Muncie Branch (Inside Ball Memorial Hospital), located at 2401 University Ave., Muncie, In 47303 
 
How Long will Branches be Closed?
At this time, we are unable to provide a date when branches will re-open. We continue to monitor the situation and have alternative options in place to assist members with their banking needs. If you have a specific situation that requires special attention, please contact your local branch or Member Services at 800.556.8268.
 
How do I get a Replacement Debit Card?
You can visit any IMCU Branch Drive-Thru and have a replacement debit card printed and sent to you. In addition, you can call Member Services at 800.556.9268 to have one mailed to you.
 
How Can I Avoid a Hold on a Check Deposited?
If you are hoping to have all funds from a deposited check made available, please choose to deposit the check via an IMCU Branch Drive-Thru or ITM. For a list of those locations, please click here(Opens in a new Window).
 
How Can I Complete a Wire Transfer?
Domestic Wire:  If you need to complete a domestic wire, complete and sign both pages of the Domestic Wire Form(Opens in a new Window).  Once completed, email the form to members@imcu.com or fax to 317.241.3685.  Your wire is not yet complete. An IMCU representative will contact you via telephone with additional questions.
International Wire: If you need to complete an international wire, gather all information listed on this International Wire Form, and call Member Services at 800.556.9268.
 
IRA and HSA Contribution Extension Details:
The IRS has confirmed that the IRA and HSA contribution deadline has been extended to July 15, 2020, which aligns with the three-month tax return filing deadline extension announced in Notice 2020-18, issued on March 20, 2020. Click here for more information.(Opens in a new Window)
 
If you have a specific banking need not currently available through the drive-thru, please contact your local branch(Opens in a new Window) to discuss further options.